WTG provides customers with a range of outsourcing options that deliver cost-effective productivity improvements and efficiency gains. With years of experience and a high level of technical expertise we manage the end to end life of a solution.
Application Management
WTG’s applications management services include:
Integration – Identifying where applications overlap and making them work together
Support – Looking after a client’s key resources for a defined period
Maintenance – Managing upgrades, monitoring and back-up
Development – Customising software to deliver efficiencies and better results
Implementation – Configuring/installing packaged or legacy applications
Testing – Checking existing applications for resilience and potential improvements
Service Management
Based on the industry-standard concepts and policies of ITIL,WTG’s service management team offer 24-hour cover, seven days a week, 365 days a year. Operating in accordance with SLA’s agreed with the customer, our service management experts, systems specialists and highly skilled database administrators provide ongoing support in the following ways:
- Service Desk – Responding to the client’s phone and e-mail requests, as required
- Incident Management – Restoring service to a client as quickly as possible, to minimise the adverse impact of application failure
- Problem Management – Preventing the recurrence of incidents by identifying the root cause and improving or correcting the situation
- Change Management – Proposing planned changes to applications then getting the client’s authorisation before the implementation and review stages.
Hosting
Our managed hosting solutions deliver best-of-breed hardware, monitoring and management services to customers. This allows each organisation’s internal IT experts to focus on other tasks, and removes the financial burden of continuous equipment updates – that becomes our responsibility instead.
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